Shipping and payment

Extract from Articles 4 and 5 of the Terms and Conditions of Naturlabs s.r.o. You will find the full wording in the Terms and Conditions.

4. Price and payment terms, retention of title

4.1. The current Purchase Price is stated for each product in the e-shop. The Total Amount is shown on the website both excluding and including VAT. The price valid at the moment the order is sent is always decisive. The Order proposal also states the Shipping Price or the conditions under which shipping is free.

4.2. The buyer must pay the Total Amount before the goods are dispatched and delivered. Payment can be made online by payment card if this option is available at checkout at the time of the order. In that case card payments are processed securely through Shopify Payments and are subject to the terms of the relevant payment service providers. For online card payments, the Total Amount is due within 24 hours of the seller approving the order. For bank transfers, payment is made when the amount is credited to the seller's account; for other methods, when the transaction is successfully authorised.

4.3. The tax document (Invoice) is issued electronically after payment and is sent to the buyer's email address or made available in the buyer's Customer Account.

4.4. Ownership of the purchased goods passes to the buyer only upon full payment of the Total Amount and physical receipt of the products.

5. Delivery terms and transfer of risk of damage to the goods

5.1. Products are delivered only within the Czech Republic by the carrier PPL. PPL, delivery to an address: 99 CZK. The specific option available and the final shipping price are always shown before the purchase is completed.

5.2. The expected delivery date depends on stock availability and is stated in the order confirmation; it is indicative only. If there is an exceptional outage in production or distribution of goods that were not in stock, the seller will inform the buyer and give a new date or cancel the order.

5.3. When receiving the parcel from the courier or at a pick-up point, the buyer must visually check that the packaging is intact. If the parcel shows signs of mechanical damage, unauthorised opening or tampering, the buyer is entitled to refuse it. The buyer must inform the seller of this without delay by email.

5.4. A breach of the buyer's obligation to accept the ordered goods (except for the justified refusal of a damaged parcel under clause 5.3) is not considered a withdrawal from the contract. Such conduct by the buyer is classified as a material breach of the purchase contract. In that case the seller has the right to withdraw from the contract or to attempt redelivery. If, for reasons on the buyer's side, the goods have to be delivered repeatedly or in a manner other than agreed, the buyer must reimburse the seller for the costs of such repeated delivery. The seller will send the payment details for these costs to the buyer's email address, payable within 14 days of delivery of the statement.

5.5. Any withdrawal from the contract takes effect at the moment the Buyer's written notice of withdrawal from the Contract is delivered.

5.6. The risk of accidental destruction, damage or loss of the goods passes to the buyer at the moment the buyer physically receives the goods. If the buyer does not accept the goods although the seller enabled them to do so, this risk passes to the buyer at the moment they first had the opportunity to accept the goods but did not do so through their own fault. From that moment the buyer bears all consequences of the loss, destruction or deterioration of the goods.

5.7. The seller reserves the right not to deliver goods (even if the order has already been confirmed) if the buyer has any unpaid financial or other due obligations towards the seller from previous purchases, until they are fully settled. Such a refusal to deliver is not considered a breach of contract by the seller.

5.8. Detailed instructions for use, ingredients and dosage are stated directly on the packaging of each Product. The Buyer must read this information carefully before starting to use or apply the Product. Before use or application, the Buyer must check that the Product does not contain ingredients to which the Buyer is allergic or intolerant. The Seller is not liable for individual allergic, hypersensitive or other unforeseeable reactions of the Buyer to individual ingredients of the Product.

5.9. The Buyer acknowledges that all information on the E-shop (in particular texts, articles, Product descriptions and recommendations) is purely informative and does not replace professional medical care, diagnosis, prevention or treatment. The food supplements sold are not medicinal products and are not intended as a substitute for a varied and balanced diet. The Buyer must not exceed the recommended daily dose stated on the packaging and must keep food supplements out of the reach of children.