How can we help?

Follow the recommended dose on the pack and on the product page. Do not exceed the recommended daily dose. Food supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle.

Combinations are usually possible, but the amounts of some nutrients add up across products. Check the ingredients of all the supplements you take, including the share of the nutrient reference value. If you are unsure, ask a doctor or pharmacist.

During pregnancy and breastfeeding, always talk to a doctor before taking any food supplement. Specific warnings are on the pack and on the product page under Warnings.

Some nutrients can interact with medication. If you take medication or are under medical care, talk to a doctor or pharmacist before taking food supplements.

Information on suitability for children is in the warnings for each product. Talk to a paediatrician before giving a food supplement to a child. Keep food supplements out of the reach of young children.

On the product page under Ingredients and form. We state the amount of each active nutrient per daily dose, its form and its share of the nutrient reference value, where one is set. How to read the ingredients is explained on the Science and quality page.

Store them in a dry, dark place at room temperature, out of the reach of young children. Specific storage conditions and the best-before date are on the pack.

In the Czech Republic, in our own production.

We are preparing a new generation of packaging. The products we sell now are shipped in the current pack, as shown in the first photo of each product. The ingredients and dose are on the product page and on the pack.

A ritual combines products by time of day: Daily basics, Active day and Evening routine. It helps you fit supplements into your day. When combining, always add up the daily intake of the same nutrients from all products.

By card online, in advance. Payments are processed securely by Shopify Payments. You will see all available payment methods at checkout before you complete your order.

We prepare your order for dispatch after payment. We deliver throughout the Czech Republic to your address with PPL. The estimated delivery date is in your order confirmation.

PPL delivery to your address costs CZK 99 and is free on orders from CZK 1,499.

As soon as we hand the parcel over to the carrier, we will email you a tracking link.

Write to us as soon as possible at office@naturlabs.cz and include your order number. If the order has not been shipped yet, we will try to change it.

Yes. As a consumer you can withdraw from the contract within 14 days of receipt without giving a reason. Only unopened packs can be returned: for hygiene reasons, opened food supplements cannot be returned. The full procedure is on the Returns and complaints page.

Write to us at office@naturlabs.cz with your order number and a description of the defect, ideally with a photo. We will handle the complaint within the statutory period.

If the parcel is visibly damaged, make a damage report with the carrier, or refuse to accept it. Then contact us and send photos.

We refund your payment within 14 days of withdrawal from the contract, using the same payment method unless we agree otherwise. We may withhold the refund until we receive the goods or you provide proof that you have sent them.

Fill in the enquiry form on the For partners page. We will get back to you with our wholesale terms.

Product sheets, product photos and an overview of authorised claim wordings for communication. The list of materials is on the For partners page.

Yes. For the first 3 months, new partners have a minimum order value of CZK 5,000 excluding VAT. See the For partners page for further terms.

Yes, once the partnership is approved. In product descriptions please use only the approved claim wordings from our materials.